Privacy Policy

Dremel, a division of Robert Bosch Tool Corporation, (“Dremel”) respects the privacy of its users. In this document, we explain how we use information you supply us via the dremeltv.com website. Please take a minute to read the following policy so that you can understand how we treat your personal information. As we update and expand our services, this policy might change, so please review it periodically.

Please note that although there may be links from this site to other websites, this Privacy Policy applies only to this site and not to websites of other companies or organizations to which our site is linked. Dremel is not responsible for the content or the privacy policies of any websites to which this site may link.

This website is the product of Dremel. This Privacy Policy is subject to the terms and conditions of our Terms of Use Agreement, including without limitation, the limitations on liability, governing law, and dispute resolution provisions of the Terms of Use Agreement.

What personal information do we collect and how is it used?

Visiting: You are not required to provide personally identifiable information to visit the dremeltv.com site.

Contact Us/E-Mail Us Section: You may provide us with personally identifiable information in order to allow us to answer a question that you ask us through the site. This information may be collected by us or one of our third party service providers. After it is used to contact you with an answer to your question, it is then deleted from our records.

Product Orders: When you order a product or service through this site, we will collect the following information to properly complete your order: your name, address, phone number, e-mail address, shipping information and credit card information. We will use reputable companies to verify your credit card information before billing your account. We will also share your shipping information with our delivery service providers (U.S. Postal Service, United Parcel Service, or other delivery companies you select). We have legally binding agreements with our delivery service providers that prohibit them from using your information for any purpose other than what we instruct them to do with it.

Cookies: Cookies are small pieces of data that are sent to your browser from a web server and stored on your computer's hard drive. All pages on the dremeltv.com site that are customizable require that you accept cookies. These cookies (1) will let us know who you are, (2) are necessary to access your account information (stored on our computers) in order to deliver products and personalized services, and (3) will provide us and our service providers with information that we will use to customize the dremeltv.com site to suit your needs. Our cookies do not contain any personally identifying information, but they do enable us to provide shopping features specific to the dremeltv.com site. You may set your Web browser to notify you when you receive a cookie. However, should you decide not to accept cookies from the dremeltv.com site, you will limit the functionality we can provide when you visit. The dremeltv.com site may also include links to third parties who may use cookies. See the Collection of Information By Third Parties section below.

IP Addresses: Dremel compiles IP addresses — the location of your computer on the Internet — for administrative and analytical purposes. Dremel does not routinely collect any personally identifiable information through its compilation of your IP address or the location of your computer on the Internet. However, in cases of suspected abuse or service problems, we may use an IP address in conjunction with other personally identifiable information to enforce our terms of service and to protect or troubleshoot the service, the site, its users or others who may be affected. No personally identifiable information associated with IP addresses will be shared with third parties for marketing purposes without your permission.

Information About Others: You may submit information about other people on some of the pages on the dremeltv.com site. For example, you can order merchandise and send them directly to someone other than yourself along with a personalized message you compose for the recipient. We consider the information you submit and the content of your personalized message to be a private communication between you and the recipient. Dremel will not disclose any information you provide about someone else, except that we may do so:
• To ship the order and confirm delivery;
• To identify or resolve technical problems or customer service issues;
• As required by law;
• To comply with a court order or other legal process;
• To enforce The Home Depot's Terms of Use;
• To respond to claims that your personalized messages violate the rights of third parties;
• To protect the rights or property of The Home Depot and its affiliates.

With whom do we share the information we collect?

Dremel does not sell your personally identifiable information to any third parties. Dremel will not share your personally identifiable information with its affiliates without first obtaining your consent. Dremel may share your personally identifiable information with third parties in order to allow them to perform analytical and other services for Dremel. For example, we will share your personally identifiable information with our third party service providers to help us manage your information and perform services for you.

When you order products or services from this site, we will use reputable companies to verify and validate the credit card and other information you provide before we will fill your order. Please note that for your protection, your order may be delayed as a result of this verification process. We also use reputable order fulfillment companies to process and deliver your order. We have agreements with all of these companies to ensure that your personal information is kept private. However, please note that your transaction may be canceled if we reasonably determine that the order information you have provided to us is incorrect or fraudulent.
In some cases, we may also work with third parties that do analysis and development on our behalf. We will share your personally identifiable information with such third parties only on the condition that the third parties maintain the information as confidential and use the information only to perform the services specified by Dremel.

Please note that Dremel will fully cooperate with law enforcement and other governmental agencies to identify those individuals who use this Site for fraudulent or other illegal activities.

How do we handle changes to your information or to this policy?

Notification of Changes: Any changes to this Privacy Policy will be posted on our web site at this location.

Deleting Information Collected by Dremel: If you wish to delete your personal information from our databases, you may email us at dremelcs@execpc.com or call us at 1-800-437-3635 and request that your information be deleted. It may take us approximately 7 days to process and activate your request. You may also request to have your personal information deleted from our database by clicking on the "unsubscribe" link in our email newsletter. See the Direct Promotion section above.

Security

When you place orders through this site, you will transmit your order information, including your credit card number, to our secure server. Our secure server uses Secure Sockets Layer software (SSL) which allows us to receive information that your web browser encrypts and transmits to us. SSL encryption technology is designed to prevent the unauthorized viewing and downloading of your order information.

Since any order information you provide to Dremel will be transmitted using a secure connection, if your web browser cannot support this level of security, you will not be able to order products through this site. The most recent versions of Netscape NavigatorTM and Microsoft Internet Explorer® can support a secure connection and can be downloaded for free from the Netscape and Microsoft Web sites respectively.

Although no data transmission over the Internet can be guaranteed to be 100% secure, we will do our best to ensure the security of your information on our systems. As a result, while we try to maintain the integrity of your personal information, we cannot ensure or warrant that the personally identifiable information which you submit on the site will be secure.

Childrens' Guidelines

Dremel does not knowingly collect or use any personally identifiable information from online visitors under 13 years of age. We do not knowingly allow visitors under the age of 13 to participate in any of our promotions or contests.

Collection of Information by Third Parties

Dremel allows a variety of third parties to place links on the dremeltv.com site. These third parties may place cookies on your computer when you click on their links. Third-parties who place links on the dremeltv.com site have their own privacy policies regarding their collection and use of your personally identifiable information. To understand the privacy practices of these third parties, please review the privacy policies that are posted on these third party web sites.

Contact Details

If at any time you wish to contact Dremel with any question or complaint or to exercise any of the rights set out in this Privacy Policy, you may do so by contacting Dremel by either of the methods set out below:

Call 1-800-437-3635
Email: dremelcs@execpc.com
Write Dremel, Robert Bosch Tool Corporation, 4915 21st Street, Racine WI 53406