How do I reach you if I have a problem or a question
and I can't find the answer here?

We have cheerful customer service representatives available to answer all of your questions.  You can reach our customer service department by e-mail, phone or mail.

By e-mail: support@winningkidsinc.com

By phone (toll free): 1-888-273-9510

By mail: Winning Kids Incorporated
              4521 PGA Boulevard #214
              Palm Beach Gardens, FL 33418.

You can e-mail us 24 hours a day, and we usually respond to inquiries on the following business day.  You can reach a live (and friendly) representative on our customer service phone line from 9:00 AM to 5:00 AM EST (and leave a message other times).  If you choose to mail us a question, we'll respond to your question on the business day after it is received.

If you are mailing, e-mailing, leaving a message or faxing please include your name and phone number and the best time and method for us to reach you.

If you are contacting us about a specific transaction please try to include as much specific information as possible, such as transaction # and transaction date, what items were on the order and the total amount paid.

What if I have a problem with something I buy?

Simply put, we want you to be happy with your purchase. 

If for any reason you are not satisfied with an item you purchase, just return it within 30 days of the date it was shipped to you for a refund of the item's purchase price.

Winning Kids will make an exchange or refund the full purchase amount (including any applicable sales taxes but excluding any shipping and handling fees) if an item is returned within 30 days of the date we ship the item to you. Refunds can only be made in the original form of payment and only to the original purchaser. Recipients of a gift as designated in the ship-to address of the order may exchange returned items only for other items of equal or lesser value. Refunds cannot be issued to anyone other than the original purchaser.

Is it safe to use my credit card?

Shopping online with us is very secure.

All pages in the store that ask for or display personal information, including your credit card information are secured by 128-bit SSL (Secure Socket Layer) encryption. Shopping online with this industry standard technology is extremely safe.  You can use your web browser to confirm you are on a secure page. (Many browsers including Internet Explorer display a closed lock icon to indicate that you are secure). Also, a URL that begins with "https"indicates that you are on a secure page.

If you prefer not so shop online, you are welcome to shop with us toll-free by phone by calling 1-888-273-9510.

What payment methods do you accept?

We accept Visa, MasterCard, Discover and American Express.

Do you charge sales tax?

Winning Kids is required to collect sales tax on orders shipping to the states of Florida and Michigan. If sales tax applies to your order we'll indicate it on your order confirmation e-mail.

How do I know if my order has shipped?

When your place an order online, you'll get an e-mail confirming your order with item availability and an expected ship date.  Then you'll get another e-mail when the order is actually shipped which will include a delivery service confirmation number.